The following Terms and Conditions apply to guests at 2605 Air on Broadbeach.
Terms & Conditions below are for bookings made directly via the 2605 Air website.
Pre-Arrival
Canary: With the Queensland Government’s new contact tracing requirements all guests must check in through our new Contactless Check-in. Please check in on your mobile phone using the link sent to you prior to your arrival.
Credit Card Policy: Valid credit card information in the name of the guest is required to secure your reservation. A credit card in the name of any other person will not be accepted. The credit card linked to your booking will be processed on the designated date as per the terms and conditions on your reservation. Invalid credit card details or an expired credit card at the time payment is processed may result in the transaction being declined, in which case you will be notified and requested to make contact within 24 hours. In the event your credit card declines the property reserves the right to cancel your reservation without notice. Please ensure the credit card information is correct and the expiry date of the card is in line with the cancelation policy at the time of your reservation to avoid any issues. Please note, the credit card used to process payment must be presented at the time of check-in Deposit & Cancellation Policy (dates are subject to change):
Insurance: ULTIQA Hotels & Resorts strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy includes, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
No-Shows / Failure to Cancel: Each rate booked at 2605 Air property is subject to a cancellation policy. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error. We reserve the right to cancel or amend bookings if they do not adhere to our terms and conditions. If a guest chooses to shorten their stay or check out early you will forfeit any monies paid for the remaining nights. Please note that failure to arrive on the reserved arrival date will automatically release your reservation and the booking is no longer held in our system. If you are not planning on arriving on your reserved arrival date but the next day, please contact the owner to advise of your pre-register arrival intentions.
Payment Options: Bank Transfer (please contact the the owner directly to organise bank payment); Payment by Credit Card: All credit/debit card payments made to 2605 Air via an onsite payment system incur a non-refundable credit card service fee in Australia – Visa/Mastercard – 1.98% and American Express 3.3%. If no credit card is supplied then a $1000 Cash Security Deposit is required at check-in Special Requests:
Arrival
Carparking: 1x Carpark per apartment is complimentary.
Identification: Upon arrival guests must provide valid Federal or State Government issued photographic identification for security purposes. The booking must be under the name of the Adult/s aged 18+ checking in. In addition, the guest must also provide a credit card in the name of the photographic ID.
Security Deposit: If no credit card is supplied then a $1000 Cash Security Deposit is required at check-in
Other
Housekeeping: We are fully self-serviced apartments where you have the luxury of your own self-contained unit. All linen and a starter pack of amenities is provided for your entire stay, however, if you do find you require more, we can happily provide this to you for an additional cost.
Late Check-Out: Late check-outs are available upon request. Please contact the owner to check availability. Additional fees may be applied. A late check-out fee may apply if the property is not vacated prior to the set check-out time.
Privacy Policy: 2605 Air does not pass on personal information about you to third parties. We collect your personal information for the purposes of providing you with a range of leisure accommodation products and services, responding to and managing your enquiries and reservations, processing your booking, providing you with information, including special offers we offer that may be of interest to you and complying with any legal or regulatory requirements. If the personal information you provide is incomplete or inaccurate, we may not be able to provide you with the products or services you seek.
